Refund policy

This policy applies to consumer purchases from Petson and does not limit mandatory rights for defective or non-conforming goods.
14-day withdrawal right
For eligible distance purchases, you may withdraw without giving a reason within 14 days from the day you, or a person nominated by you other than the carrier, receives the goods. For multiple goods delivered separately, the period begins when the last item is received.
To withdraw, email mbclarimint@gmail.com before the deadline with a clear statement, your name, order number, the goods concerned and contact details. We will provide the correct return address and instructions. Do not send goods to the registered office unless instructed.
Send the goods back within 14 days after notifying us. Unless the goods are defective, incorrect, damaged in transit, or we agree otherwise, you pay the direct return shipping cost.
Condition and exceptions
You may inspect goods only as you could in a physical shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Statutory exceptions may apply, including goods made to the consumer’s specifications or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health-protection or hygiene reasons after unsealing. An exception is applied only where its legal conditions are met and does not remove rights relating to defects or non-conformity.
Refund timing
We refund eligible payments, including the cost of the least expensive standard delivery offered, within 14 days after receiving the withdrawal notice. We may withhold the refund until the goods are received or you provide evidence of sending them, whichever occurs first. The refund is made to the original payment method unless another method is expressly agreed.
Defective, damaged or incorrect goods
Contact us promptly with the order number, description and photographs where practical. For non-conforming goods, consumers have the remedies and minimum two-year legal guarantee provided by applicable law. Repair or replacement is provided free of charge where appropriate; price reduction or contract termination/refund applies where the legal conditions are met. We cover necessary return costs for accepted defective, damaged or incorrect goods.
Complaints
Send complaints to mbclarimint@gmail.com. If unresolved, Lithuanian consumers may contact VVTAT at vvtat.lrv.lt or submit through vtis.lt.
Last updated: 14 August 2026.