Terms of service

These Terms & Conditions apply to purchases from Petson. The seller is MB Clarimint, company code 307627738, Kuosų g. 9-R18, LT-10312 Vilnius, Lithuania; email mbclarimint@gmail.com.
Products and orders
Product characteristics, price, availability, origin and applicable warnings are shown before purchase. Images may differ slightly because of screen settings or packaging updates, but this does not reduce statutory conformity obligations.
An order is an offer to buy. A contract is formed when the order is accepted and confirmed. We may refuse or cancel an order before acceptance where a product is unavailable, information or pricing contains an obvious error, payment is not authorised, or fraud is reasonably suspected. Any captured payment for a cancelled order will be refunded.
Prices and payment
Prices are displayed in euros and include applicable consumer charges identified before purchase. Delivery charges and available payment methods are shown before the order is placed. Payment is completed through Shopify-hosted checkout and the provider selected there.
Delivery and third-party fulfilment
Available destinations, delivery methods, fees and estimates are shown during checkout or in the Delivery page. Some goods may be shipped directly by third-party fulfilment partners, including partners outside the EEA. MB Clarimint remains the seller and responsible to the customer. Delivery risk passes only when the customer or a nominated recipient obtains physical possession, except where the customer independently appoints a carrier not offered by us.
Withdrawal, returns and conformity
Consumers retain the statutory 14-day right to withdraw from eligible distance purchases and the statutory legal guarantee for non-conforming goods. Details, exceptions and the procedure are set out in the Returns / Refunds page. Nothing in these terms limits mandatory consumer rights.
Product use and safety
Follow the product label, storage, feeding, age/species suitability and safety instructions. Contact us before use if packaging is damaged or required information is missing. This does not remove the seller’s responsibility for unsafe or non-conforming goods.
Complaints and disputes
Send complaints to mbclarimint@gmail.com with the order number and relevant evidence. We will respond within the period required by law. If a Lithuanian consumer dispute is not resolved, you may apply to the State Consumer Rights Protection Authority (VVTAT), Vilniaus g. 25, LT-01402 Vilnius, vvtat.lrv.lt, or through the Lithuanian Consumer Rights Information System at vtis.lt.
Governing law
Lithuanian law applies without depriving consumers of mandatory protections of their country of residence. Last updated: 14 August 2026.